Refund and Replacement Policy

Refund & Return Policy

Effective Date: 15 September 2026

At RENEX, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, or has an eligible issue, our team is here to assist you.

1. Returns & Replacements

A return or replacement may be considered if:

The product is received damaged or defective.
The product has a manufacturing-related issue.
The wrong product is received.
The product has another issue that is verified and approved by RENEX.

2. How to Request a Return or Replacement

If you experience an issue with your order, please contact us as soon as possible with your order details and a description of the issue.

To help us verify the issue, we may ask you to provide clear photos or a video of the product and its packaging.

Once the request has been reviewed and approved, our team will guide you through the next steps.

3. Replacement

For eligible defective or damaged products, replacement may be provided instead of a refund, depending on the nature of the issue and product availability.

At RENEX, we understand that you don't want to wait when there is a problem with your product. We aim to review and process eligible replacement requests as quickly as possible.

4. Product Condition

For an eligible return, the product should be kept safely with its original packaging, accessories, and other items received with the order, wherever applicable.

Products damaged due to improper installation, misuse, modification, or physical damage caused after delivery may not qualify for return or replacement.

5. Refunds

If a refund is approved, the applicable amount will be processed through the appropriate payment method and according to the applicable payment processing procedures.

Refund eligibility depends on the nature of the issue and the outcome of the verification process.

6. Non-Eligible Returns

Returns or replacements may not be accepted for issues resulting from:

Improper installation or handling
Misuse of the product
Physical damage caused after delivery
Unauthorized modification or repair
Normal wear and tear
Any other issue not covered under the applicable warranty or return conditions

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be possible once an order has been processed or shipped.

8. Contact Us

For any return, refund, or replacement-related assistance, please contact RENEX:

Phone: 7870820982

Our team will be happy to assist you.

Fast Replacement Support

RENEX believes that resolving a product issue should be simple and quick.

For eligible replacement requests, our team works to review the issue and process the replacement as fast as possible, so you can get back to enjoying your RENEX lighting without unnecessary delay.

Fast Support. Easy Assistance. Better Experience.