Shipping Policy

Effective Date: 15 September 2026

At RENEX, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how your RENEX orders are processed, shipped, and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order for shipment.

Orders are normally processed within a reasonable processing time. Processing may take longer during weekends, public holidays, promotional periods, or due to high order volumes.

2. Shipping & Delivery

We ship RENEX products to the delivery address provided by the customer during checkout.

Delivery time may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order, delivery location, or applicable offers.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details associated with your order, wherever tracking is available.

You can use the tracking information to follow the progress of your shipment.

5. Delivery Delays

RENEX makes reasonable efforts to ensure timely delivery. However, unexpected delays may occur because of courier issues, weather conditions, operational disruptions, incorrect address details, public holidays, or other circumstances beyond our control.

We appreciate your patience in such situations.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number at the time of placing an order.

RENEX may not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect or incomplete information provided by the customer.

7. Damaged Package

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide your order details along with photographs or videos of the package and product, if requested.

Our team will review the issue and assist you according to our Refund & Return Policy.

8. Bulk Orders

For bulk orders, shipping arrangements and delivery timelines may vary depending on the quantity, destination, and order requirements.

For bulk-order assistance, customers can contact the RENEX team directly.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RENEX
Phone: 7870820982

We will be happy to assist you with your order.

RENEX

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